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What is online counselling?

Information that is gathered about you when your register with the OnlineCounselling.co.za service, or during your online sessions, will remain confidential and will not be disclosed to any third party without your prior permission. There are, however, legal and professional limitations to confidentiality, which may require your counsellor to disclose certain information under particular circumstances. These circumstances include evidence of a strong likelihood of suicidal or homocidal risk or a subpoena for a court of law, which may seek to compel your counsellor to make available to the court any records of your counselling session. While the law may require that confidentiality should be breached in such circumstances, we will do our best to communicate with you about the implications of such a disclosure should such a situation arise.

Owing to the written nature of the content of the sessions, online counselling runs a unique risk of the possibility of confidentiality being breached through the interception of this data. While we are not able to guarantee that nobody will be able to access your information electronically, we have put in place strong measures, including data encryption, to ensure the security of any data submitted via our website or virtual offices. We would encourage you to ensure that you take similar measures to prevent others from accessing your counselling exchanges on your email or internet system through, among other measures, the use of strong passwords on your computer user account and email client and the use of a pseudonym to help you to remain anonymous in the event that a thrid party has access to your counselling exchanges.

If your counsellor considers you to be a high suicide risk and feels it inappropriate to attempt to manage your difficulties through the provision of online counselling, you may be referred to your local doctor or an alternative emergency medical service which will be able to assist you.


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What is online counselling? What is online counselling? Why online counselling? Why online counselling? How does it work? How does it work? What does it cost? What does it cost? Get Started Get started Counsellors Counsellors